RETURN WINDOW

You may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the item must be:

• Unused and in the same condition in which it was received.
• In its original packaging with all accessories, manuals and tags included.
• Accompanied by a receipt or other proof of purchase.

Please contact us before returning any item. Products sent back without prior authorization may not be accepted.

SALE AND FINAL-SALE ITEMS

Items marked “Sale” are eligible for return under this policy unless the product page clearly states that the item is “Final Sale.”

Items explicitly marked “Final Sale” cannot be returned or exchanged, except when the item arrives damaged, defective or incorrect.

PERSONAL-CARE AND HYGIENE PRODUCTS

For hygiene and safety reasons, opened or used personal-care products, ear-cleaning devices and related accessories cannot be returned for a change of mind.

Unopened and unused personal-care products may be returned if they meet the eligibility requirements above.

This restriction does not affect claims involving damaged, defective or incorrectly supplied products.

GIFT CARDS

Gift cards are non-returnable and non-refundable.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at sofbunny@outlook.com with your order number and supporting photos or videos.

If the claim is approved, Sofbunny will provide an appropriate replacement, refund or return instructions.

HOW TO REQUEST A RETURN

To request a return, contact us at sofbunny@outlook.com and provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos or videos when the item is damaged, defective or incorrect.

If your return is approved, we will provide return instructions and the applicable return address.

RETURN SHIPPING

For returns caused by a change of mind, the customer is responsible for return shipping costs.

For approved returns involving a damaged, defective or incorrect item, Sofbunny will be responsible for the applicable return shipping costs.

Original expedited shipping charges, if any, are non-refundable unless the return results from our error.

EXCHANGES

To exchange an eligible item, please contact us first. Depending on availability, we may arrange a replacement or ask you to return the original item and place a new order.

REFUNDS

After we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at sofbunny@outlook.com.